Quick and easy ways to improve your workplace communication. Just keep everything short & simple.
by Phil Stella, Effective Training & Communication, Inc.
1. Mastering Holiday Event Small Talk
(With many business groups holding holiday parties or events this month, it made sense to run this piece on small talk – timing is everything. Best wishes for successful schmoozing!
A reader recently asked about using small talk at networking events or meetings. My simple response – just say “no” to small talk. It doesn’t help you that much. Go for Big Talk instead.
When you’re attending a business or professional group, or networking event, talk should never be small! You’re there to meet people who can help you or who you can help. So just say no to small talk! It’s all about nothing, kinda like Seinfeld.
2. Time to Make Over Your Voice Mail Greeting
I’m getting tired of ranting about this issue in Communicate Confidently! Unfortunately, the problem still exists and I wonder if I’m the only communicator who cares. So, here I go again and don’t try to stop me.
Talk about making a good first impression! Often, the first exposure your customers, prospects and colleagues have of you and your business is what they hear in your voice mail greeting. Is it caller-centric, clear, focused, helpful, lively and professional? When was the last time you listened to it?
3. The Fear Factor Revisited
(As an executive presentation coach, the most useful and valuable skill I can share with anyone is how to manage their presentation anxiety. So, consider this KISS version of a longer piece a holiday gift from me to all of you.)
How many of you experience pain when you deliver presentations at work? How many hate speaking in public? I see a lot of hands up, so let’s briefly discuss five simple strategies for managing your presentation anxiety.